1. Overview
TalkNexa is an independent retailer that helps you compare and choose internet, TV, and phone services. Your service is provided, installed, and billed by the provider you select. This policy explains how refunds and cancellations work in that arrangement.
2. Our Comparison Service
TalkNexa does not charge a fee to check availability or compare plans. Because no payment is collected for this service, there is nothing to refund.
3. Provider Charges and Refunds
Charges for service, equipment, activation, and installation are set and billed by the provider. Refund, credit, and cancellation eligibility is determined by the provider's own policies and by the agreement you accept when you order. TalkNexa does not control or issue refunds for provider charges.
4. Cancelling a Service
If you want to cancel or change a service:
- Contact the provider directly using the details on your service agreement or bill.
- Review your agreement for any trial period, early termination fee, or equipment return requirements.
- Keep a record of the date and the representative you spoke with.
5. Billing Disputes
If you believe you were billed incorrectly, contact the provider's billing department first. If you need help understanding your options or reaching the right contact, our team will assist where we can, though the provider makes the final decision.
6. How We Can Help
If you ordered through TalkNexa and something does not match what you were told, contact us at info@femagencyllc.com or (802) 255-6720. We will review your concern and, where possible, help you resolve it with the provider.
7. Changes to This Policy
We may update this policy from time to time. The "Last updated" date above shows the latest revision.
8. Contact Us
If you have questions about this page, contact us at:
FEM AGENCY LLC | 3021 Cherry Street, Antioch, CA 94509 | Email: info@femagencyllc.com | Phone: (802) 255-6720